Complaint Against a Company
Organize a factual customer complaint when a first contact has not resolved the issue. Separate the timeline from the remedy you are asking the company to consider.
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Refund Request Letter
Ask a seller to resolve a specific purchase problem. A clear request connects the transaction, what went wrong, and the outcome you want. Store policies and available remedies vary.
Revised October 11, 2026 · Fictional examples · English / Arabic
A drafting aid, not a verified record or guaranteed form. Check the facts, your authority, and the recipient’s requirements before sending.
Before you begin
- Find your receipt, order number, and purchase date.
- Describe the issue without exaggeration.
- Request a specific amount and currency; attach copies of relevant records when sending.
MAKE THE WORDING WORK
Make the purchase traceable
The order reference and purchase date identify the transaction. The problem field should say what arrived or happened, when you noticed it, and what you already tried. Keep the refund amount separate from that narrative so the business can find your requested outcome quickly.
List evidence without claiming it was uploaded
The attachment field lists copies you plan to send, but this tool does not upload or attach them. Check the list against the actual email or submission before sending. Keep originals, and use the business’s secure route for sensitive records.
Ask for the next step, not a guaranteed result
The output asks for return instructions and a response; it does not invent a universal refund deadline or promise that the business owes a refund. The right next step may be a return authorization, a product check, or a different dispute process.
TOO VAGUE
Your product is terrible. Give me my money.
MORE USEFUL
Order 2041 arrived on October 5. The lamp does not turn on with the supplied cable. I request a refund of the purchase amount.
The revision gives the business a traceable transaction, an observable problem, and a defined request.
Build a refund request the seller can investigate
- Identify the purchase with an order or receipt reference, purchase date, and the item or service. Do not include full payment-card details.
- Describe the problem using observable facts: what was ordered, what arrived, and when you contacted the seller. Avoid a long account of unrelated issues.
- State the refund amount and list the evidence you intend to attach separately. Typing an attachment list in this tool does not upload files to the seller.
- Ask for confirmation and any return instructions. Keep the sent letter and response together so a later follow-up uses the same timeline.
WORKED EXAMPLE
See the complete result.
Every name, amount, and event below is fictional. This example is generated by the same function as the editor—not a separate editorial sample.
Fictional example — expand or collapse
October 11, 2026 To: Oak Supply Customer Support Subject: Refund request — ORDER-2041 Purchase date: October 3, 2026 I am requesting a refund of $84.00 USD for this purchase issue: The desk lamp received on October 5 does not turn on. I tried the supplied cable and reported the issue to support on October 7. Copies listed for attachment: Order confirmation and photograph of the item. Please confirm receipt and explain the next steps, including any return instructions. Sincerely, Jordan Lee jordan@example.com
Questions about this template
What if I do not have an order number?
Use the details you can verify, such as the purchase date, receipt reference, item description, or prior support case. Explain which reference is missing instead of inventing one.
Should I ask for a refund or write a complaint?
Use a refund request when the main outcome is repayment for a particular purchase. Use a complaint when you need to explain a broader service issue, a failed response, or another requested resolution.
Does sending this letter guarantee a refund?
No. The letter organizes your request. The seller’s policy, the facts, and any applicable process determine how the request is handled.
YOUR WORKSPACE
Build, edit, and review.
1 Add the facts
No IDs or bank credentials. Fields stay in this browser; saving is off until you choose it.
2 Review the complete text
Generated draftYou can edit this text. Manual edits are kept until you explicitly rebuild the draft from the fields.
Optional header and images
Use images you are authorized to use. These images are not saved in local drafts and do not authenticate the document.
3 Confirm and export
Opens a clean print view. Choose Save as PDF in the browser; opening it alone does not save a file.
After you prepare the draft
Add the listed copies yourself and retain the response or submission confirmation.
Avoid these mistakes
- Do not include full card numbers or security codes. A requested response date does not create a statutory deadline or guarantee a refund.
Sources and what they support
Official guidance supports the points below, not certification of this draft. Follow the receiving organization’s current instructions.
- FTC — Sample customer complaint letter
Complaint structure, supporting copies, and a clear requested resolution.
- USA.gov — Complaints
Find the appropriate public complaint route for the type of issue.
Related documents with different purposes
Account reconciliation request
Ask the other party to reconcile a named invoice and payment record before anyone signs a clearance. This builder creates a request for confirmation, not a release of claims or a final settlement.
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